General FAQ
We usually announce the day & time that new products will arrive a few days in advance. For these updates, follow us on social media @ BAGGU.
When a new product becomes available on our website, we aim to keep it in stock for several months. If a product is currently sold out but still listed on our site with a ‘Notify Me’ option, rest assured it’s likely to be restocked in the future. Our goal is never exclusivity, we want everyone who wants one of our bags to have one!
The item I want is sold out. Will it be restocked?
If the item is still live on our site, it will most likely be restocked in the future! On the product page, click “Notify me” to sign up to receive an email when the item is back in stock.
Can l cancel or modify my order before it ships?
Cancellation requests and address changes are time-sensitive. If you’d like to cancel or edit the shipping address on your order, please email us at [email protected] as soon as possible and we’ll do our best to accommodate requests. Our customer experience team is available M-Th 9a-5p EST & Friday from 9a-3p EST and requests made outside of business hours are not guaranteed.
While we are unable to modify the contents of orders, we are happy to assist with the return or exchange of any eligible items once you have received your order.
Do you make price adjustments?
We’re happy to issue a one-time price adjustment for items purchased from baggu.com or BAGGU retail stores that go on sale within 7 days of purchase. A refund for the price difference will be issued via the original method of payment.
Please send an email to [email protected] to request a price adjustment.
For gift orders, do you offer gift wrapping or gift receipts?
Product prices are never included on the packing slip included with orders, so gift away! If you’d like to include a message, click “Add a Gift Message” in your shopping bag before checking out. We do not offer gift-wrapping at this time.
Can I add a gift message to my order?
Yes! If you’d like to include a message, click “Add a Gift Message” at the bottom of your shopping bag before checking out. Note that gift messages can not be added to orders after they are placed.
Looking for a strap extender for your Fanny Pack?
We have 9″ extender straps that are compatible with our Fanny Packs! Our team will be happy to send you one free of charge. Please email [email protected] with your first and last name and shipping address. Additionally, please note that the straps on our Fanny Pack and Sport Crossbody styles will be 9″ longer starting with our Spring 2023 line 🙂
Lost the storage pouch for your reusable bag?
We’re happy to send you one free of charge! Please email our Customer Experience team at [email protected] with the size and color of your BAGGU and your shipping address.
(Please note, we are only able to offer replacement pouches to our domestic customers at this time.)